Practical skills training for small business teams — delivered by a business consultant and DBA student. Available in English and Arabic.
Alongside my research and consulting work, I deliver hands-on training for small business owners and their teams. Training is offered under Vision Hawk Agency LLC and marketed under my personal brand. Sessions are available in English and Arabic — including bilingual delivery for the Arabic-speaking small business community in Metro Detroit.
Note: I also have prior experience teaching university-level courses — including a Computer Applications course at Dijlah University, Baghdad (2024). The courses below are separate, business-focused offerings for small business owners and their teams.
Great customer service is what keeps small businesses alive. This course gives frontline employees practical skills to handle real situations — difficult customers, complaints, phone and in-person interactions — with confidence and professionalism.
Who it's for: Frontline employees, customer-facing staff, and small business teams
Four more courses are in development. Join the waitlist to be notified when they launch.
I run a consulting agency and understand small business challenges firsthand — not just theory
Master's degree in Engineering with AI focus, IEEE research publications, and DBA student in Strategy
Training available in English and Arabic — serving Metro Detroit including the Arabic-speaking business community in Dearborn
Be first to know when Customer Service Excellence launches — and get early access pricing.
Thank you for signing up. I will be in touch as soon as Customer Service Excellence is ready to launch.
— Abdulrahman